Coronavirus

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Coronavirus

Copex is closely monitoring the outbreak of the coronavirus (COVID-19) and impact on our supply chain while ensuring the safety of our customers, partners and employees.

We follow the guidelines from the World Health Organization and Dutch RIVM (National Institute for Public Health and the Environment).

All Copex locations are operational in the Netherlands. Below you will find a detailed overview of the impact of the coronavirus on the supply chain. 

The coronavirus has presented extraordinary challenges. Please be assured that we are doing everything possible to maintain a level of service you have come to expect from Copex.

General Situation:

  • We are offering all services.
  • All Copex branches are operational while ensuring the safety of our employees.

 

Sales Situation:

  • The sales staff is allowed to visit customers but under strict hygiene measures.
  • Our commercial teams are analyzing each shipment, case by case, to offer the best solution.

 

IMPORTANT INFORMATION

Airfreight:
The global COVID-19 pandemic has a big effect on global air traffic. Many airlines still keep a very limited schedule. As a result, the available capacity for airfreight is limited and can be influenced heavily at short notices by local developments.

For more information on restricting air traffic from other countries, please check the website of ACN, the sector organisation for the air cargo industry in the Netherlands.

Oceanfreight:
Free space and empty equipment from/to the Far and Middle East is still limited. Vessels are fully booked and peak season surcharges are implemented by all carriers.

Furthermore, several countries still have restrictions in place, which is affecting the delivery of cargo. Extra costs of demurrage/detention and/or storage will most probably occur.

Port congestion continues to be a major issue impacting ports throughout the US and inland ports. There have been a record number of imports over the past months creating congestion, equipment issues, and limited trucking availability.

Several shipping lines and terminals have already announced that they will not grant extra free time. We want to point out that, based on BL conditions, shippers remain responsible for the cargo and incurred costs, independently from agreed Incoterms with consignee.

Road transport:

Before dispatching your shipment, please ensure that the consignee is open for business and is able to receive your shipment. In order to ensure that our supply chains remain operational, we are carefully planning our transportation and warehousing capacities. Shipments that cannot be delivered will be returned or stored temporarily. All costs incurred will be charged to the consignor.

The handling of documents within our network will be suspended until further notice. This does not apply to customs documentation. We kindly ask you to directly attach all documents in a delivery note pocket to the shipment.

Proof of delivery signatures: if the consignee refuses to sign on glass or on the physical proof of delivery, our drivers are instructed to ask for the name and ID of the recipient.

Some countries have now closed one or several border checkpoints. Although these measures usually do not apply to freight transportation, they can still lead to diversions and delays due to health checks and traffic jams. The consequence is that we can no longer guarantee the regular lead times. Unfortunately, we are faced with cost increases because of the waiting times. Under these events of force majeure, we will have to pass these charges on to you.

As a result of measures taken by different countries to minimize the spreading of the coronavirus, you can expect longer transit times. 

The information is verified and up to date at the time of creation. However, the situation is changing fast - we will continue to update this webpage.

Changes of the current situation and further delays may be expected. This applies to all countries. If you are looking for the status of a particular country or zip code, please contact the Customer Service or Sales Department at your local Copex branch.

The coronavirus has presented extraordinary challenges. Please be assured that we are doing everything possible to maintain a level of service you have come to expect from Copex.

If you have any further questions, please contact your local contact person at Copex by email for the latest status.